What Information We Hold and Why
When you open an account, we collect the details you provide during registration — your name, email address, phone number, and date of birth. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier linked
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to that payment. We do not store your full mobile banking PIN or password; those stay between you and your payment provider. We also collect device and session data — your IP address, browser type, and the pages you visit — to keep your account secure
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and to detect unusual login activity. If you contact our support team, we keep a record of that conversation. We hold this data only as long as it is needed for account management, fraud prevention, and any legal obligation that applies in your jurisdiction. How long
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we retain specific data depends on the nature of the record and the requirements of applicable law in your region. You can ask us to review what we hold at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.